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And that's how easy it is to return goods at VBS:

- Log in with your customer number and Order number .
- Select all Article that you would like to return to us.
- Check that your details are correct.
- Print out the return slip and the return label.
- Place the original packaging Article together with the return slip in the parcel.
- Stick the return label on the parcel and hand it in at your local post office.

Do you have questions about returns? Then take a look at our FAQ and select the "Returns" tab.

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We process your user data by means of 16 cookies and other analysis and tracking technologies ("cookies") to optimise the website, create user profiles and display interest-based advertising. We also access or retrieve information on your end devices. We also pass on some of the data collected in this way to our partners, who may be based outside the European Union, for example in the USA (see „Data protection declaration“). It cannot be ruled out that your data will be linked to other data already stored about you. By clicking on the "Accept" button, you agree to the use of your data. You can refuse the use of your data by clicking on "Refuse". To revoke your consent for the future at any time, to change your settings or for further information, click "Privacy settings" in the footer of each page.

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Data collected through these services is required to provide basic shopping functions and to ensure the technical performance of the website. To this end, information is exchanged with reliable analysis partners.
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We collect and store data that is used to analyse user behaviour and evaluate it in order to improve our services. This enables us, for example, to improve the user-friendliness of your customer account. To this end, information is exchanged with reliable analysis partners. This includes the following 2 Cookies and third-party providers:
- Google Analytics of Google Google Ireland Limited
- Mouseflow, a web analysis tool from Mouseflow ApS
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We collect and store data for advertising purposes, which allows us to display ads that are relevant to you on partner sites, in apps & emails. For this purpose, information is shared with trusted advertising partners. These include the following 15 cookies and third parties:
- Google Customer Reviews by Google LLC
- Custom Audiences remarketing feature of Meta Platforms Ireland Limited.
- Google Conversion Tracking by Google Ireland Limited
- Remarketing or "Similar Audiences" function of Google Ireland Limited
- Microsoft Advertising of Microsoft Corporation
- Affiliate programme "Awin" of AWIN AG
- Facebook of Meta Platforms Ireland Limited
- Instagram of Meta Platforms Ireland Limited
- Pinterest of Pinterest Inc.
- Embedding of YouTube videos by Google Ireland Limited
- Live chat system of MessageBird B.V. (and this partner then Sentry of Sentry and Polyfill.io of The Financial Times Limited)
- Personalised recommendations from Optimizely Inc.
- Trustbadge of the Trusted Shops AG
- Google Tag Manager from Google Ireland Limited
- Remarketing by NextRoll Inc.